Nespresso Boutique 4+

I don’t understand why Nespresso felt they needed to create a new app — the old one worked perfectly well. That said, I don’t hate most of the features, but it’s completely unacceptable that when you checkout now it defaults to paid shipping instead of free shipping. Is Nespresso so hard up for profit that they hope to trick us all into paying for it? This adds an extra click and requires unnecessary vigilance when placing an order to change it back. Nespresso should fix this immediately.

This app could be so much more useful. The single button on my sometimes-finicky Vertuo Next machine is capable of illuminating orange or white and displaying 11 different status/error messages by flashing, pulsing, or steadily showing those colors. That’s a lot to keep track of. Apparently, this app at least tells you what the problem is, but it should be more of a utility. It’s lacking the capability to, say, program your coffee to start brewing at 7 AM in the morning, warm the water instead of fiddling with the single button, or just start brewing without, again, messing with the various functions of the all-in-one button. This app seems built primarily to reorder pods with ease. To me, it’s about 1% easier than just going to the website and ordering that way. Also, when I click on “my machine”, it shows that I have an Atelier. That’s not what this model is. I know, I know, the app doesn’t claim to do all those thing I’d like but, as is, I don’t find it to be particularly necessary. I installed the Nespresso and Nespresso New apps today and will be uninstalling them today also.

Like the other reviewer, I don’t understand why there are three different Nespresso apps on the App Store. Perhaps they were afraid of the blowback that may result from drastically changing the UI of a shipping app? In any case, it makes for a very confusing customer experience. Had I not stumbled onto this, I would’ve never realized there was a “new & improved” app. That said, at first glance I believe the new UI in this app is superior to the original app’s, as you can now filter on multiple attributes simultaneously.

Also, as noted by another reviewer, defaulting to paid shipping when your order qualifies for free shipping is lame.

Finally, the lack of credit card autofill in the payment method setup is extremely annoying. But at least it supports ApplePay.